FAQs

Frequently Asked Questions (FAQ)

1. How can I track my order? To track your order, WhatsApp us at +923210050404 with your order number. Our team will assist you promptly.

2. What payment methods do you accept? We only accept Cash on Delivery (COD) at the moment. Payment is made directly to the delivery agent upon receipt of your order.

3. How long will it take to receive my order? Delivery times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery can take 3-7 business days within Pakistan.

4. What is your return policy? We offer a 15-day return policy. If you are not satisfied with your purchase, you can return the item for a full refund or exchange. Please refer to our detailed return policy here.

5. Do you ship internationally? No, we currently only deliver within Pakistan.

6. How can I contact customer support? You can contact our customer support team via email at support@vibella.pk or through WhatsApp at +923210050404. We strive to respond to all inquiries within 24 hours.

7. Are your products covered by a warranty? Yes, certain products come with a manufacturer's warranty. Details regarding warranties can be found on the product page or by contacting our customer support team.

8. Can I cancel or modify my order after it has been placed? Orders can typically be cancelled or modified within 24 hours of placement. Please contact our customer support team immediately for assistance.

9. How do I know if an item is in stock? On each product page, you will find real-time stock availability information. If an item is out of stock, you may also see an option to receive notifications when it becomes available.

10. Do you offer discounts or promotions? Yes, we frequently offer discounts and promotions on selected products. Stay updated by subscribing to our newsletter or following us on social media for the latest deals.

For any other questions or inquiries, please feel free to contact us. We are here to assist you!